NEW YORK STUDIO
OUR STUDIO IS LOCATED IN THE HEART OF NEW YORK ON MADISON AVENUE. PLEASE INQUIRE BELOW TO SCHEDULE AN APPOINTMENT
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CONCIERGE
The House of Reza is known for its commissioned pieces, which translate our clients’ creative visions into exquisite one-of-a-kind jewelry. Collectors of our bespoke designs include some of the world’s best-known tastemakers, including royals and dignitaries, however, anyone can own a custom REZA piece and know it will be unrivalled in craftsmanship.
Please consult our bespoke page and a member of our client services team will be in touch to discuss your requirements.
We are available Mon-Fri 10am-6pm and Sat 12pm-5pm EST for virtual or in person appointments.
Please consult our Shipping & Returns Policy, which details your options for online and showroom purchases.
Please consult our care guide which details our considerations when caring for your REZA jewelry.
Please consult our size guide to assist in determining the correct size for your REZA creation.
To view our warranty for REZA creations please consult our warranty page
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The House of REZA is a collector and buyer of precious gemstones, including, but not limited to, sapphires, rubies and emeralds — provided they are of the finest quality or an element of a high jewelry piece. Our inhouse gemologists are on hand to carefully examine your jewels and determine their fair market value.
Contact
ADDRESS
600 MADISON AVENUE
NEW YORK, NEW YORK 10022
PHONE
SCHEDULE APPOINTMENT
WE ARE AVAILABLE MON-FRI 10AM-6PM AND SAT 12PM-5PM EST FOR VIRTUAL OR IN PERSON APPOINTMENTS.
WE ENSURE THAT OUR CRAFTSMANSHIP IS TO THE HIGHEST STANDARD AND STAND BEHIND THE QUALITY OF OUR CREATIONS. FOR TWELVE MONTHS FROM THE DATE OF PURCHASE, WE GUARANTEE YOUR REZA CREATION AGAINST ALL DEFECTS IN MATERIAL OR WORKMANSHIP. WE WILL REPAIR OR REPLACE YOUR PIECE WITHOUT CHARGE IF ANY DEFECTS ARE FOUND DURING THIS PERIOD. THIS WARRANTY INCLUDES ANY QUALITY ISSUES THAT ARISE FROM A MANUFACTURING DEFECT, INCLUDING: LOOSE DIAMONDS OR LOOSE PRONGS, MISSING PAVÉ STONES, BROKEN CLASPS AND/OR BROKEN SOFT CHAIN.
REZA HAS THE RIGHT TO INSPECT THE PIECE TO DETERMINE WHETHER THERE WAS A DEFECT. DEFECTIVE ITEMS MUST INCLUDE THE ORIGINAL SALES RECEIPT TO BE ELIGIBLE FOR REPLACEMENT. IF A DEFECTIVE ITEM CANNOT BE REPAIRED, REZA WILL REPLACE IT WITH AN ITEM OF EQUAL OR GREATER VALUE.
THIS WARRANTY DOES NOT COVER ISSUES THAT ARISE FROM NORMAL WEAR AND TEAR, INCLUDING BUT NOT LIMITED TO: SCRATCHES, DENTS, STRETCHED OR KINKED CHAINS, MISSHAPEN BANDS, OR CRACKED STONES. RESIZES, LOST OR STOLEN PIECES ARE ALSO NOT COVERED BY THIS WARRANTY.
ALL FINE JEWELRY CAN BE AFFECTED BY NORMAL WEAR, ACTIVITIES, OR TRAUMA. THIS IS ESPECIALLY TRUE FOR RINGS, SINCE HANDS ARE ACTIVELY USED AND SUBJECT TO DAILY PRESSURE. OUR MANUFACTURING WARRANTY EXCLUDES COVERAGE FOR WEAR AND TEAR (FOR EXAMPLE, SCRATCHES, DENTS, STRETCHED OR KINKED CHAINS, MISSHAPEN BANDS, OR CRACKED STONES), LOSS OF GEMSTONES, PRODUCT LOSS, OR THEFT. COVERAGE ALSO EXCLUDES DAMAGE OR LOSS CAUSED BY A FAILURE TO OBTAIN THE REPAIRS REQUIRED TO PRESERVE THE INTEGRITY OF THE JEWELRY.
WE ENSURE THAT OUR CRAFTSMANSHIP IS TO THE HIGHEST STANDARDS AND REPAIR ALL ITEMS MADE BY REZA. YOU MAY BRING THE PIECES INTO OUR NEW YORK SHOWROOM OR MAIL THEM. PLEASE CONTACT OUR CLIENT SERVICES TEAM TO ASSIST IN ORGANIZING YOUR REPAIR. AFTER WE MAKE AN ASSESSMENT, WE WILL SEND YOU AN ESTIMATE FOR WORK.
REPAIR OR SERVICE PERFORMED BY A JEWELER OTHER THAN REZA WILL VOID THE WARRANTY.
REZA PIECES FEATURING CERTIFIED GEMSTONES HAVE BEEN TESTED TO ENSURE THE HIGHEST-LEVEL CLARITY AND COLOR, WHETHER PRESENTED IN ITS NATURAL OR HEAT-TREATED STATE. PIECES WITH GEM CERTIFICATES WILL HAVE THIS NOTED ON THEIR PRODUCT PAGES. ALL CERTIFICATIONS WILL BE SHIPPED WITH THAT PIECE ONCE PURCHASED.